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Returns & Exchanges
We want you to love your home. If you are not completely satisfied, we offer a 30-day return policy for most items, including a 14-day 'Arrive Alive' guarantee for all plants.
1
Initiate Return
Visit our online return portal with your order number and zip code to start the process.
2
Pack Your Items
Securely pack the items in their original packaging, ensuring fragile goods are well-protected.
3
Label and Ship
Affix the prepaid shipping label provided via email and drop the package at any authorized carrier location.
4
Receive Refund
Once received and inspected, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing