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Returns & Exchanges

We want you to love your home. If you are not completely satisfied, we offer a 30-day return policy for most items, including a 14-day 'Arrive Alive' guarantee for all plants.

1

Initiate Return

Visit our online return portal with your order number and zip code to start the process.

2

Pack Your Items

Securely pack the items in their original packaging, ensuring fragile goods are well-protected.

3

Label and Ship

Affix the prepaid shipping label provided via email and drop the package at any authorized carrier location.

4

Receive Refund

Once received and inspected, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing